Works with Parcel Pending
Parcel Pending + a daily on-site Package Manager
Parcel Pending (by Quadient) gives carriers a fast, trackable drop point and residents 24/7 self-service retrieval. Postal Solutions adds the layer no smart locker system includes: a human on-site up to six days a week, organizing the room, logging deliveries, and making resident pickup fast and frictionless.
Less resident friction
Packages findable in seconds, not a shelf-by-shelf hunt.
A tour-ready amenity
Something leasing can actually point to on a property tour.
Ancillary income
Justifies a monthly package fee that can more than cover the service.
See what this looks like on your property
One business day to a proposal. No system change required.
Where Parcel Pending leaves a gap
- Locker capacity is fixed; November and December volume is not
- Overflow rooms next to the lockers go unmanaged and become the real complaint source
- Staff still absorb the exceptions — wrong units, damaged boxes, misdeliveries
What our Package Manager does on-site
- Organize the overflow room adjacent to your Parcel Pending bank daily
- Log every non-locker package and notify the resident
- Handle exceptions and misdeliveries before they reach the leasing desk
- Report volume trends so you can size capacity with real numbers
*Compatible with every major automated package room platform — package logging triggers text and/or email pings the moment a package hits the shelf.
Why properties add the human layer
Resident pickup friction disappears
The package room is the most frequent resident touchpoint on the property. A frictionless pickup turns it into a daily moment of "this place runs well" — the kind of experience residents quietly factor in at renewal.
A visible amenity on tours
Every competitor can say they have Parcel Pending. Very few can walk a prospect into an organized room and say a Package Manager is here every day. That's a talk track worth using.
Justification for a package fee
Residents accept a package or amenity fee when they can see the service behind it. For many communities the fee covers the program and generates ancillary income — a rare amenity that pays for itself.
Questions we get
Does Postal Solutions replace Parcel Pending?
No. We complement it. Parcel Pending handles what it does well; our on-site Package Manager handles the physical room — overflow, oversized items, aged packages, and exceptions — so the whole system keeps flowing.
Do we have to switch systems to work with you?
Never. Our service is system-agnostic. We manage package rooms alongside Luxer One, Package Concierge, Parcel Pending, Amazon Hub, HelloPackage, Smiota, Position Imaging, and rooms with no hardware at all.
Can we charge residents a package fee with Parcel Pending already installed?
Yes, and most communities do. A visible daily Package Manager is the part residents can see and feel, which is what justifies a monthly package or amenity fee. For many properties the fee covers the service and produces ancillary income on top.
Is this something leasing can mention on tours?
It should be. "We have lockers" is table stakes — everyone has lockers. "Someone organizes our package room every day so your package is on the shelf and findable" is a differentiator prospects remember.
Keep Parcel Pending — add the daily manager
Tell us your unit count and daily volume and we'll send a plan with pricing and the fee model that makes it cash-flow positive.
We work with every major system
Comparing options instead? Apartment package lockers · Full FAQ