Comparison
Amazon Hub lockers vs a managed apartment package room
Amazon Hub solves Amazon. Your residents don't only order from Amazon — and the non-Amazon parcels are exactly the ones that end up stacked against the leasing office wall.
| Amazon Hub + Postal Solutions | Amazon Hub alone | |
|---|---|---|
| Carrier coverage | Every carrier, every delivery day | Amazon-first; others compete for space |
| Oversized / bulk | Logged and shelved by unit | Doesn't fit the locker |
| Full locker bank | Overflow cleared daily | Parcels left in the lobby |
| Expired holds | Swept daily, capacity restored | Capacity slowly disappears |
| Resident notice | Text + email at shelf time* | Only for locker-eligible parcels |
| Leasing staff hours | 10–20+ hours back per week | Staff absorbs everything else |
| Ancillary income | Optional resident program, recurring NOI line | None |
*Compatible with every major automated package room platform — logging triggers text and/or email pings the moment a package hits the shelf.
The gap between "we have lockers" and "pickup is easy"
Residents don't rate the hardware. They rate whether picking up a package took 45 seconds or turned into a hunt through a crowded room. A daily on-site Package Manager is what closes that gap — and it's an amenity worth naming on a property tour, not a back room you steer prospects past.
Common questions
Do Amazon Hub Apartment Lockers handle all carriers?
Amazon Hub Apartment Locker accepts multi-carrier deliveries at many properties, but in practice Amazon volume fills the bank first and UPS, FedEx, USPS, and courier drops end up on the floor or at the leasing desk. A daily on-site package room service covers every carrier, every day, regardless of what fits.
What happens to oversized packages with Amazon Hub?
They don't fit. Furniture, mattresses, pet food, water cases, and bulk grocery orders bypass the locker entirely. Postal Solutions logs those items, shelves them by unit, and texts or emails the resident the moment they hit the shelf.
Can we use Amazon Hub and Postal Solutions together?
Yes — that's the recommended setup. The lockers handle fast self-service pickup for standard Amazon parcels; our daily Package Manager handles overflow, oversized items, other carriers, expired holds, and the physical organization of the room.
Is managed package room service an expense or can it generate income?
It replaces leasing-office labor you're already paying for, so most communities see it as cost-neutral or better. It can also be structured as an optional resident-facing amenity program that produces a modest recurring ancillary income line for the property.
Cover the parcels your lockers can't
Send your unit count and current locker setup — proposal back in one business day.
Related: vs Luxer One · vs Parcel Pending · vs Package Concierge · vs Fetch